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COVID-19

Contact us

Please find our reduced opening hours and contact details below.

Banking customer service

Loans 0345 600 6016* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Savings 0345 678 5678* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Current Accounts 0345 835 3353* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Credit Cards 0345 300 4278* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Online Banking & Mobile App Help 0345 300 3511* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Need help with a new application? 0345 300 4278* Mon-Fri 8am – 5pm Sat & Sun closed
In financial difficulty? 0345 671 0677* Mon – Fri 9am – 7pm Sat 9am – 5pm
Sun closed
Lost or stolen card or suspected fraud? 0345 300 4278* Available 24/7  

Insurance customer services

Car Insurance 0345 673 0000* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

 Home Insurance 0345 674 6666* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

Pet Insurance 0345 078 3895* Mon-Fri 9am – 5pm  

Sat and Sun closed

 

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Comments

We need to cancel our home insurance before it automatically renews on Monday.

I fully understand why there is reduced capacity at your call centre, so that we shouldn't presently call for routine reasons such as cancellation. I also understand why this means you have temporarily reduced opening hours, so that the hours listed on the Your Insurance Account are inaccurate (though you wouldn't have thought it would be too difficult for you to update them on that webpage - I missed calling you while you were open as a result of this error).

Presumably in order to keep pressure off the phone lines there's a way to cancel online? I haven't managed to find it yet and would be grateful if you could direct me to it so that I can cancel before our auto-renewal on Monday. I don't imagine you would be crazy enough under present circumstances to force every cancellation to go through your call centre. Besides, your underadvertised reduced opening hours will make it impossible for me to phone before Monday in any case. If you could send us a link to the cancellation page, that would be great. Thanks for your help.

I need to renew my Home Insurance today, haven't been able to get through or register to do it on line please advise as I don't want to be off cover and I now see you are not open tomorrow (normally 9.00am - 2-00pm) Will you extend my cover and I will try to get through Monday.

Hi @njhsm12, I'm sorry you haven't been able to get through to us. If you can send us a private message, we can check this for you. 

Hi @SD38, sorry for the delay in replying. We can arrange for the policy to lapse by sending @Tesco-Bank a message or by contacting us on Twitter or Facebook. You can also complete a form online. I’ve attached a link below, please scroll down to ‘Help for Insurance Customers’ and you’ll find all of the information there.

 

https://yourcommunity.tescobank.com/t5/News/COVID-19-coronavirus-information-Online-Banking-and-Mobi...

 

https://yourcommunity.tescobank.com/t5/COVID-19/Contact-us/ta-p/31383

I didn't want to lapse my policy if you read the message correctly, I wanted to pay it Saturday before it expired at midnight but was unable to and had to take out a new policy online for more money.

I'm sorry to hear that @njhsm12, did you have access to Your Insurance Account online? You're able to renew the policy through the site.

I cant get hold of you phone or message as it goes round in circles ..

I need to chk my insurance .

Also want to add someone to it ,dont tell me to go online as it just goes round ...

Hi Jane, what seems to be the issue when you attempt this online? You are always able to reach us on 0345 246 2895 (Mon - Fri: 9am - 6pm, Sat: 9am - 2pm) to make any amendments.

I am applying for a chargeback on my Tesco Credit Card.

On Friday 13th March I booked a holiday through Galloway Travel, leaving on 17th March and returning on 24th March. The total cost of the package holiday was £686.99

On Saturday 14th March Jet2 announced that my holiday (to Lanzarote) was cancelled. I contacted Galloway Travel and they informed me that I would get a refund as soon as they received the money back from Jet2. 

It was mentioned on the radio recently that Jet2 were particularly good and have refunded customers payments without significant delay and with no fuss! I have contacted Galloway Travel since and have still not received a refund.

Will you please refund the charges back to my credit card as, having paid for my holiday (>£100) with my Tesco Credit Card, you are jointly liable for the non delivery of my holiday.

Hi, sorry to hear about this. You can find information about the steps to take here: https://yourcommunity.tescobank.com/t5/Disputed-transactions-and/tkb-p/disputedtransactions

 

Once you follow the link you'll be able to submit an online form and one of my colleagues in the Disputes team will review your claim. Please be aware that the team are very busy at the moment so it may take longer than usual for them to get back in touch. We appreciate your patience at this busy time. Hope this helps.