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Box Insurance

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You can access Your Portal here using the email address and password you provided. Your Portal is your personal online space. It is where we show you the information gathered by the box, including how many miles you have used and how many remain. You can also see how many Bonus Miles you have earned, buy Top Up Miles, renew your policy and access your policy documents and any saved quotes.
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You can cancel your policy at any time by calling us on 0330 022 2202*. Cancellation can take effect immediately or from a later date. Cancellation cannot be backdated to an earlier date. Provided you have not made a claim, or one has not been made against you, you will be entitled to receive a refund of premium including any premium paid for Top up Miles, less: a charge on a proportionate basis for the period of policy cover that you have already received, or the miles used, which ever amount is higher; and an administration fee as shown in the policy documentation and online, please be aware this would apply in the 14 day cooling off period as well. Please refer to your Policy document for full details. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Our administration fees are as follows: £30 if your policy is cancelled, and a telematics box (an in-tele-box) has not been fitted to your car £80 if your policy is cancelled, and an in-tele-box has already been fitted to your car, or had been fitted to a car you previously insured with Tesco Bank Box Insurance £90 via our Service Centre or £85 via Your Portal, if you change your car and a black box has already been fitted to your car £25 via our Service Centre, if you change your overnight parking address £25 via our Service Centre or £5 via Your Portal if you add/remove a driver to/from your policy If you make more than one change at once, you will only have to pay one fee (whichever is the highest). Insurance Premium Tax will be charged or refunded at the appropriate rate. Please note that changes may result in an increase or decrease in premium.
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Top Up Miles are additional miles you can buy if you need more miles (on top of your Policy Miles). If you need to buy Top Up Miles you are required to pay straightaway – it is not possible to pay in instalments or delay payment. You can use most major credit and debit cards and it can be done online via Your Portal on the Top Up Miles page, or by phone on 0330 022 2202*. You can buy Top Up Miles in bundles of 250, 500, 1,000 or 2,000 miles in Your Portal, or a set number of miles by calling us, at any time during the term of your policy. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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The Black Box fitted to the insured car collects a wide range of data, when the car is moving and when it is stationary, such as: Date/Time: this helps us to understand what time of day the car is driven. Locational data: this helps to understand what roads are driven on and the location of the vehicle when it is moving or stationary. It also supports the Theft Tracking service. Speed, Acceleration and braking data: this helps us to understand how smooth the driving style is. Accident Detection: this records any sudden impacts on the vehicle, monitoring any heavy braking or harsh acceleration. We will post a summary of your driving data on Your Portal, where you will be able to see Bonus Miles awarded to you for positive driving behaviour. Please note that we are aware that occasionally you will have no alternative but to use your brakes severely to avoid an accident; occasional use of 'hard' braking will not be scored against you. We are looking at a number of factors to give an overall assessment of driving.
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Yes you will be insured to drive your car from the moment your policy starts; you do not have to wait for the box to be fitted. However it is important that you have the box fitted within 14 days from the date you bought your policy or your policy will be cancelled.
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You can buy Top Up Miles online via the Top Up Miles page in Your Portal or by phone on 0330 022 2202* at any time. The cost of Top Up Miles depends on the price of your policy - this is called your cost per mile rate and it was set when you took out your policy, changed your details, or when you renewed. You can see the price of your Top Up Miles bundles on the Top Up Miles page. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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You can earn up to 100 Bonus Miles each month by driving safely. We calculate your Bonus Miles using information from the box in your car. The safety factors we consider include speed, time of day, smooth driving, taking breaks on long journeys and the type of road you drive on. You can also earn more Bonus Miles by using the motorway more often. The motorway is statistically safer than other types of road, so we reward customers who drive more of their miles this way. Bonus Miles help us work out how much you pay when you renew. They let you prove you are a safe driver and allow us to treat you as an individual. Bonus Miles are awarded on a monthly basis and will appear in Your Portal seven days after the policy month has ended.
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It is a condition of your policy that you have a box fitted, and doing so can have many benefits for you as a driver. The box lets you prove you are a safe driver and lets us treat you as an individual. We can reward safe driving with Bonus Miles and a more accurate price at renewal. We will not release your driving information to the police or to any civil authorities without a court order, unless we have your permission or we suspect fraud.  If you take out a policy but don't have a box fitted your policy may be cancelled and a administration fee applied. If you still don't want a box fitted to your car, why not try Tesco Bank Car Insurance which is arranged and administered by Tesco Bank and is underwritten by a select range of insurers.
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To make an amendment to your policy, please log in to Your Portal where you can change vehicle or driver details. Alternatively, you can speak to one of our agents on Live Chat through Your Portal. If you prefer to phone, you can call Tesco Bank Box Insurance on 0330 022 2202*. Live Chat and the contact centre are available between Monday to Friday 08:00 - 20:00 and Saturday 08:00 - 16:00. Please note: this may result in an increase or decrease in premium. The following administration fees apply for policy changes: £90 via our Service Centre or £85 via Your Portal, if you change your car and a black box has already been fitted to your car £25 via our Service Centre, if you change your overnight parking address £25 via our Service Centre or £5 via Your Portal if you add/remove a driver to/from your policy If you make more than one change at once, you will only have to pay one fee (whichever is the highest). Insurance Premium Tax will be charged or refunded at the appropriate rate. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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