Please log into Online Banking, click on the arrow to expand your account and open the ‘Your Card’ feature by clicking the ‘More’ button.
- From there you’ll be able to temporary block your credit card, so it can’t be used for any transactions (but any pending transactions will still be paid).
- You’ll also block the cards of additional cardholders - so be sure to let them know.
- You can easily unblock your credit card at any time by following the same steps, and you can start using it again immediately.
Alternatively you can call us on 0345 300 4278*, Textphone 01423 532 152 or +44 1268 508 027 if you're calling from abroad. This service is available 24 hours a day, 7 days a week.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.