Do you need some help?
I can’t make payments to my account but you keep calling me. What can I do if I can’t pay?
We understand that it can be difficult to discuss your circumstances with us especially when you aren’t able to make payments to your account(s). When payments are missed we will attempt to get in touch to discuss your options. It is always better to discuss things with us so we can help you and come up with a solution together.
If we aren’t made aware of a change in your circumstances, the calls and contact attempts will continue.
Depending on the product you wish to discuss, please view our contact us page and call customer services. One of our trained specialist advisors will discuss your circumstances with you, and together we will work out the best option for you based on the information you tell us.
Alternatively you can write to us at Tesco Bank, PO Box 27032, Glasgow, G2 9FX.
We will usually complete a budgeting form with you to understand your financial circumstances. For more information on this and free Debt Advice Charities for impartial advice, please refer to our existing FAQ I’m experiencing financial difficulty and need to reduce my payments. What should I do?
This answer specifically relates to Tesco Bank Current Accounts, Credit Cards and Loans.
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