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Financial WorriesIf you’re struggling to make your payments, it’s best to get in touch with us as soon as you can. You'll find how to...I have received a letter telling me I’ve been charged a Default Sum on my Credit Card. What does this mean?A Default Sum is a fee that has been applied to your account. These are usually applied when a payment has been missed or...We are here to support you when things get difficult with your finances. It’s helpful if we can discuss your circumstances...A third party are helping me with a Bankruptcy/IVA/Trust Deed/Debt Management Plan. What do I need to do?If a third party company is dealing with your account(s) on your behalf it is important that you let us know.
When...With your permission we can discuss your account(s) with someone else acting on your behalf. In order to add an authorised...We understand it can be difficult to get in touch and discuss your personal circumstances. The sooner you contact us the...We understand that it can be difficult to discuss your circumstances with us especially when you aren’t able to make payments...I have a repayment plan but you have asked me to give you an update. Why do I need to speak to you if nothing has changed?We are required to review our customers’ affordability every 12 months to ensure payment plan agreements continue to be...
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