Credit Cards

How do I update my contact, address and additional details online?
You can update your contact, address and additional details for your Credit Card, Current Account, Savings or Loan account...
How do I check the balance of my credit card?
There are a few ways you can check your credit card balance:

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How can I pay my Credit Card?
We’ve got several ways for you to pay your credit card bill, so it’s easy for you to keep up to date. All of this information...
Why have you declined my transaction?
Sometimes your payments might be declined, this could be because:

  • Insufficient funds. If there isn't enough
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I have a credit balance on my credit card, how do I get a refund?
It is possible to get your credit balance refunded by calling Customer Services on 0345 300 4278, open Monday - Sunday 8am...
Chargebacks
If you don’t recognise a transaction at all, please visit our unrecognised transactions page for more information.
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What happens if I have forgotten my PIN?
If you have forgotten your PIN you can order a PIN reminder and it should be with you within 7 days. Log in to Online Banking...
How do I activate my Tesco Bank Credit Card?
Once you have received your card, the easiest way to activate it is via our Mobile Banking App. Just download the app to...
What do I do if my Tesco Clubcard Credit Card is lost or stolen?
If you think your card has been lost or stolen, you should let us know straight away using Online Banking or Mobile Banking...