An automated reply should have been sent to your email when the form was submitted, but a number of others have also reported that this was never received.
It is very similar to when i send my quarterly feed in tariff claim to British Gas, i never get any acknowledgement or receipt for that either !
Claims are currently taking at least 6 weeks to process, once this time has elapsed you should send Tesco Bank a 'Private Message' to check your account for updates.
To do this is very secure, quick and simple to do as follows :-
1. Please Click on this link @Tesco-Bank
and it will take you to a page, 'About Tesco Bank'.
2. Towards the top right of the page in the blue panel click onto 'Send a Message'.
3. A new page will open up, 'Create New Message'.
4. Complete it and send your message securely and privately.
5. Please include your full name, date of birth and postcode as well as details of your claim.
You will receive a secure reply to your private message.