Good Morning, I am in exactly the same position as Duncan. The original claim form was submitted on 04/06/20 and received the automated email reply. As requested by this forum team I have sent two further update requests by private message. The first at the beginning of September when I was informed the disputes team had to be given a further 21 days to respond (no response) so it was escalated again on 3rd October. I have still not received any response or acknowledgement from the disputes team. I am hoping that I will hear soon that my claim is in the process of being paid.