[Cazza1]

1 am waiting a refund from my holiday accommodation and put a claim in through tesco disputes over 5 weeks ago, I got a automatic reply that it had been received. Some one rang me from tesco last week but I couldn’t answer , when I rung back the message said it wasn’t important one would contact me again. Can I contact anyone to see if my claim is being dealt with? Thank you

[RossM]

Hi , if we've contacted you by phone then they will get in contact for an update as soon as possible. This may either be by phone call, letter or text - Ross

[Travelhappy]

Hello - two charge back requests were submitted back in June and escalated on 5th August. Was told within 28days I would receive text messages advising of resolution. I have heard nothing yet. Who can I speak to? The customer service number isn’t particularly helpful in this respect. Thanks Leah

[CSKBrambles]

Hi Leah, I would recommend that you send Tesco Bank a 'Private Message' and request your message is passed to disputes to respond with an update.
Please Click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message .
Best wishes, Chris, @CSKBrambles

[Travelhappy]

Thank you very much - have just done so. Fed up of subsidising the cash flow of others!
Thanks again

[Tesco-Bank]

Hi , thanks for getting in touch. I'm sorry to hear this, could you please confirm your full name, DOB and postcode? - Amanda

[CSKBrambles]

Thanks Leah,
It would be great to hear back how you get on, hopefully you won’t have to wait long.
Good luck , Chris,

[25H]

Hi I'm sorry to hear you're still waiting for your refund.Please confirm your full name, DOB and postcode as requested by Amanda at Tesco Bank.To do this click on this link @Tesco-Bank and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please remember to include your full name, date of birth and postcode.
You will receive a reply to your private message when they've checked it out for you.Warm wishes, Caz

[25H]

Hi I can appreciate it's such a frustrating time.Tesco Bank will reply to your message after they've checked out your chargeback requests via private messaging.Warm wishes, Caz

[Sheena1975]

Hi I'm finding that customer service lines everywhere are rubbish at the moment not just Tesco!! A lot of companies seem to be using the current situation as an excuse for poor customer service and its almost impossible to speak to another human anywhere. I will say however that once you private message they are pretty good at following up, I know its not quite the same as speaking to someone but it works. My claim took 10 weeks for the refund but then was annoyingly disputed by the original supplier so im still in limbo knowing if the money is mine? Sadly its not a quick process so try to be patient and not lose the plot. Regards