• Join Date: Aug 2020
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    Best Answer Event Postponement and refund
    09-08-20 , 17:33

    Hi,I ordered tickets for an event on my Tesco credit card that should have happened in March 2020 but was postponed due to coronavirus. When it was originally postponed I received an email from the organiser which said: "If you are unable to attend this event on a rescheduled date please contact us HERE to request a refund." The HERE link just takes you to their contact us page. When I contacted the organiser they responded saying they will not provide a refund or take any action until a new date is arranged. We've waited 4 months already before contacting them and to be honest the chances of me allowing my daughter to attend the event on any re-arranged date is very unlikely due to coronavirus. Can the ticket company really keep hold of our money until a new date is arranged? Is it possible to to get a refund through yourselves perhaps as a chargeback? Many thanks
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  • Join Date: Jul 2019
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    Best Answer Re: Event Postponement and refund
    09-08-20 , 17:56

    Hi , this would be one best put to our Disputes Team directly for their expert advice. You can reach them on 0345 366 2711 (Mon - Fri: 9am - 5pm)
  • Join Date: Mar 2020
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    Best Answer Re: Event Postponement and refund
    09-08-20 , 18:12

    Hi
    I can confirm that you are entitled to make a section 75 claim.
    Please complete the goods or services not received form, attached below and email it to disputes@tecobank.com

    https://www.tescobank.com/assets/sec...goods-form.pdf

    You will receive an automated reply from Tesco Bank to confirm receipt, and your claim will then be assessed and processed as quickly as possible for you.

    I trust this resolves the question to your satisfaction.

    Kind regards, Chris
  • Join Date: Mar 2020
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    Best Answer Re: Event Postponement and refund
    09-08-20 , 21:23

    Hi I'm sorry to hear the event was postoned and you're still waiting 5 months later.Of course you can make a claim as you've NOT received what you paid for.Please complete the goods or services not received form below and email it to disputes@tecobank.comhttps://www.tescobank.com/assets/sec...goods-form.pdfYou can find more information about the steps to take here: https://yourcommunity.tescobank.com/...edtransactionsHope this helps!!Warm wishes, Caz
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