• Event Postponement and refund

    Hi,I ordered tickets for an event on my Tesco credit card that should have happened in March 2020 but was postponed due to coronavirus. When it was originally postponed I received an email from the organiser which said: "If you are unable to attend this event on a rescheduled date please contact us HERE to request a refund." The HERE link just takes you to their contact us page. When I contacted the organiser they responded saying they will not provide a refund or take any action until a new date is arranged. We've waited 4 months already before contacting them and to be honest the chances of me allowing my daughter to attend the event on any re-arranged date is very unlikely due to coronavirus. Can the ticket company really keep hold of our money until a new date is arranged? Is it possible to to get a refund through yourselves perhaps as a chargeback? Many thanks
  • Hi,I ordered tickets for an event on my Tesco credit card that should have happened in March 2020 but was postponed due to coronavirus. When it was originally postponed I received an email from the organiser which said: "If you are unable to attend this event on a rescheduled date please contact us HERE to request a refund." The HERE link just takes you to their contact us page. When I contacted the organiser they responded saying they will not provide a refund or take any action until a new date is arranged. We've waited 4 months already before contacting them and to be honest the chances of me allowing my daughter to attend the event on any re-arranged date is very unlikely due to coronavirus. Can the ticket company really keep hold of our money until a new date is arranged? Is it possible to to get a refund through yourselves perhaps as a chargeback? Many thanks
  • Re: Event Postponement and refund

    Hi , this would be one best put to our Disputes Team directly for their expert advice. You can reach them on 0345 366 2711 (Mon - Fri: 9am - 5pm)
  • Hi , this would be one best put to our Disputes Team directly for their expert advice. You can reach them on 0345 366 2711 (Mon - Fri: 9am - 5pm)
  • Re: Event Postponement and refund

    Hi
    I can confirm that you are entitled to make a section 75 claim.
    Please complete the goods or services not received form, attached below and email it to disputes@tecobank.com

    https://www.tescobank.com/assets/sec...goods-form.pdf

    You will receive an automated reply from Tesco Bank to confirm receipt, and your claim will then be assessed and processed as quickly as possible for you.

    I trust this resolves the question to your satisfaction.

    Kind regards, Chris
  • Hi
    I can confirm that you are entitled to make a section 75 claim.
    Please complete the goods or services not received form, attached below and email it to disputes@tecobank.com

    https://www.tescobank.com/assets/sec...goods-form.pdf

    You will receive an automated reply from Tesco Bank to confirm receipt, and your claim will then be assessed and processed as quickly as possible for you.

    I trust this resolves the question to your satisfaction.

    Kind regards, Chris
  • Re: Event Postponement and refund

    Hi I'm sorry to hear the event was postoned and you're still waiting 5 months later.Of course you can make a claim as you've NOT received what you paid for.Please complete the goods or services not received form below and email it to disputes@tecobank.comhttps://www.tescobank.com/assets/sec...goods-form.pdfYou can find more information about the steps to take here: https://yourcommunity.tescobank.com/...edtransactionsHope this helps!!Warm wishes, Caz
  • Hi I'm sorry to hear the event was postoned and you're still waiting 5 months later.Of course you can make a claim as you've NOT received what you paid for.Please complete the goods or services not received form below and email it to disputes@tecobank.comhttps://www.tescobank.com/assets/sec...goods-form.pdfYou can find more information about the steps to take here: https://yourcommunity.tescobank.com/...edtransactionsHope this helps!!Warm wishes, Caz
© 2020 Tescobank.com All rights reserved
Sitemap