[mikewinn100]

Would it be possible to have a refund on the overpayment of my remaining balance, please? I have autism and I am unable to call in, so is there an email address that I could use to request this?

[25H]

Hi You can request a refund through online banking or the mobile app as a money transfer.Sometimes a money transfer fee will be applied in error. If you see this appear via online banking or the mobile app then don’t be alarmed as it will automatically refund this fee within 7-10 working days.Hope this helps!

[RossM]

Hi we can't actually process this via community. If you have a credit balance on your account, you can request a refund through online banking or the mobile app as a money transfer. I have attached a link to show you how to do this. When we process this type of refund sometimes a money transfer fee will be applied in error. If you see this appear via online banking or the mobile app then don’t be alarmed as we'll automatically refund this fee within 7-10 working days. I hope this helps!



, thyanks for stepping in, You may wish to edit your response



https://yourcommunity.tescobank.com/...ing/ta-p/33019

[mikewinn100]

Hi, I have been private messaging on here about the refund of credit, but it is not allowing me to reply to any messages. I have tried in different browsers. Is there an email address I could use instead please?

[AmandaB]

HI , could you please send us a private message to account and I can look into this for you.