Are any other customers having difficulty getting Tesco to fulfil their responsibilities in processing chargebacks? I requested that Tesco bank process two chargebacks eight weeks ago - the legal limit of them to process under consumer law, but they are putting many obstacles in the way to avoid processing. They are not allowing my husband, a joint card holder to raise a query, and I cannot register independently because they do not accept the same email address that we jointly share. As a

Thank you for your reply but unfortunately I am no longer able to send private messages - perhaps Tesco Bank has amended my account?

Hi,yes, am getting nowhere. Got a call on 27th May saying it will be dealt with as Service Not Received. Emailed to find out what was happening, it said 8 weeks' time. This was 8th July. Been pushed from pillar to post since, via FB messenger, Tesco community and now can't reply to the Private Message from ThomasC asking for more details.Ridiculous.

Hi , sorry to hear this. We would need to speak to the card holder to provide an update, I'm afraid. Are you able to contact us via Facebook or Twitter for an update? Otherwise, you will need to call us.

Chargeback Delay

JenT55

Join Date: Jul 2020

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Re: Chargeback Delay

20-07-20 , 08:49

Take your case to the Financial Ombudsman. After 8 weeks you can go directly to them. Y claim has been with them 6 weeks and I've asked them to send me a deadlock letter if they believe I dont have a case. Nothing. Will ask again but once the 8 weeks are up I will be going directly to the Financial Ombudsman. I am fed up getting the same response on the phone so it has to be escalated
Another avenue is to report tesco to the competition and markets authority.

Tracey2601

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Re: Chargeback Delay

21-07-20 , 17:59

I have been waiting over 6 weeks now and no confirmation that anything is progressing with regards to a purchase not received , I have called and been told if you have submitted the form and received a reply it’ll be ok? Can anyone just give honest information these days . Everything seems such a problem trying to get help.

25H

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Re: Chargeback Delay

21-07-20 , 18:18

Hi
I'm really sorry to hear that you've been waiting over 6 weeks with no confirmation, the tea are exceptionally busy with claims.
However, please, I suggest you send Tesco Bank a 'Private Message' for someone to check this out for you and provide you with an appropriate response.
Click on this link and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
Someone will be only too happy to help and respond to your message.
Hope this helps!!
Warm wishes,

Tracey2601

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Re: Chargeback Delay

21-07-20 , 18:38

Hi
I do not have the option of Send Message in the top right hand corner

25H

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Re: Chargeback Delay

21-07-20 , 18:44

Hi
Sorry for the confusion.
When you click onto the link a new page opens up.
On the dark blue strip there is Tesco Bank and to the right of this is 'Send a message'.
You click on this and a new form opens which is entitled 'Create New Message'.
The 'send to' is already completed with Tesco Bank along with their logo.
Complete 'message subject' and your message, then click Send Message at the bottom.
Hope this is a little clearer.
Warm wishes,

ChristopherP

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Re: Chargeback Delay

22-07-20 , 07:02

Hi , if you follow the instructions posted above by , you will be able to send us a private message.

Chargeback Delay