• Join Date: Jul 2015
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    Re: How can I change my monthly Direct Debit payment date?
    11-07-15 , 09:48

    Can you tell me how I can change my direct debit date online as I can't spot any options - thanks.
  • Join Date: Apr 2015
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    Re: How can I change my monthly Direct Debit payment date?
    13-07-15 , 13:02

    Hi Chris

    Welcome thanks for your post.


    If you have registered online for your mortgage account, when you log in there is a section which shows your direct debit date, amount and bank account details, below that section there is an option to change the direct debit date. If you are not registered then please call 0845 051 8443 and your direct debit can be updated over the phone, you can also request to set up online access.

    Hope this helps,
    Margaret - Customer Care
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    Re: How can I change my monthly Direct Debit payment date?
    13-07-15 , 17:08

    Thanks, although it was changing a credit card direct debit date I was looking for (sorry that wasn't clear!).
  • Join Date: Apr 2015
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    Re: How can I change my monthly Direct Debit payment date?
    14-07-15 , 08:16

    Hi Chris

    Sorry for the confusion.

    To change the date for a direct debit for your credit card, best to call the Customer Service Team on 0345 300 4278. You can only cancel a direct debit ,change bank details or the payment amount online.

    Thanks

    Margaret

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