Hi Nicbev73, I'm very sorry to hear this, it would be well worth making a chase up call for further advice and assistance on 0345 300 4278. It can take between 75 - 120 days in some circumstances. If Last Minute.Com has offered you a refund, you must allow them 15 days to refund your credit card before getting in touch. If they are not offering a refund, or you have been referred to Tesco Credit Card to make a claim, they can help to reimburse you. Please download and complete didn’t receive goods form
and email it to us at Information Removed.It is recommended to use a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it.
When completing the form, please make sure you have the following information available:
- Your credit card number or your sort code and account number
- The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)
- Your destination and flight or accommodation dates
We'll process your request and contact you when complete, or if we need further information. Due to extraordinary demand in our contact centres, it may take longer than usual to process your request. Hope this helps !