Re: COVID-19 (coronavirus) information
I first applied via the website for a payment holiday on my CC on the 20/03 when I was first told to shield. As I'm self employed I haven't received any income since. I, as per all financial advice Ive been given, have cancelled my direct debit. A few weeks later I was asked by Tesco to fill out another form, which I did.I still haven't had any confirmation as to whats happening with my account/payment holiday, however I keep getting letters and emails from Tesco telling me Ive missed payments and have late payment fees added to my account. Ive also been notified my credit agencies are listing me as missed payments on my credit file. Personally, I think its completely out of order to keep customers waiting over 8 weeks for a decision that other companies can make over a 10min phone call. Please can someone from Tesco bank explain to me whats happening and if these charges/credit reports will be dealt with and if at all customers will be receiving their payment holiday any time soon?