Welcome and thanks for posting.
Sorry you are having challenges with online banking security. It is hard to get the balance of security and convenience right for everyone using our online banking service. We used to have a card reader to protect online banking however the overwhelming feedback from customers was that they didn’t like this method and they wanted something more portable. This was why we implemented a solution that allows our customers to receive a security code to their mobile phone.
Having looked into this there seems to be three options available to you:
- When you clear your browser history, don’t clear your cookies too
- You could download an alternative browser such as Chrome, Firefox or Internet Explorer to use only for online banking. This would mean you wouldn’t need to clear the browser history very frequently and therefore prevent the issue you are currently having
- If you have an android or apple phone you could download our mobile banking app? I am pleased to say that clearing the browser history on your phone won’t affect the mobile app.
I have attached details of a link to the relevant online banking security faq
in case you wanted more details on this.
Let us know if you have any more questions. If you want to speak to someone about this, you can call our online helpdesk on 0845 300 3511[/b]