Car insurance policies
Very underhand tactics on car insurance policies to have auto renewal on AND no option to turn it off except for contacting the call centre during your restricted opening hours and at the mercy of the hold times. It is unethical to apply auto renew, especially as what also makes me feel that you deliberately try to extract as much money as possible is every year I can get a cheaper quote with YOURSELVES as a new customer compared to the renewal you provide (That's aside from cashback through cashback sites which I have combined with the cheaper quotes from yourselves as a new customer in previus years). Every year you tell me you only provide a renewal based on the provider you have quoted me on originally but think about the poor customer experience of deiberately not checking the full panel of insurers you have for my renewal, its deceptive and not treating customers fairly. so I guess I'll have to endure the hold music when you're call centre is open at an inconvenience to me but and at cost to myself through time and telephone allowance. poor customer service and I hope the FCA stamps down on this underhand tactic by insurance companies - i for one think it is a deliberate act to catch out customers who are not wise to the tactics used by companies like this.