• Join Date: Apr 2015
    Posts: 101
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    The top five tips to help you get going
    05-05-15 , 09:07

    Welcome to Your Community – it’s great to have you on board.

    If you’re new here, we’ve got some top tips to see you through your first time with us. But really, it’s super easy. Your Community is a great place to post questions and share answers, or just browse for great tips and ideas.

    Tip 1:
    Save our URL: yourcommunity.tescobank.com in your browser favourites – that way you can find us as soon as you need help or an answer to a specific question.

    Tip 2:
    Take a look at your profile section, choose your avatar (there are loads to pick from) and select your email alert preferences. An email is triggered by any action you make – but you can change this if you prefer.

    Tip 3:
    Once you’ve read our Getting Started board, head over to Help & Support. It’s a great way to get familiar with how the community works, with questions on topics such as online and mobile banking. Once you’ve dipped your toe in the water, why not try posting your first question?

    Tip 4:
    Your post is a great place to share a question – but please don’t share personal information such as your account number, credit card or contact details. Just remember: posts are not private and can be viewed by anyone.

    Tip 5:
    Have fun – but keep an eye on our House Rules. They’re designed to keep Your Community friendly and informative and most importantly, safe.
    Last edited by sarah_d; 15-10-20 at 10:14. Reason: error with formatting
  • Join Date: Apr 2021
    Posts: 3
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    26-07-21 , 08:25

    Hi
    I have a Tesco Credit Card and have applied for Clubcard Pay - however I can't see the Clubcard Pay on my Mobile Banking app and can't see where to add it? I can only add loans/savings accounts etc. Any suggestions?
    Thanks
    Jackie
    ​​​​​​​
  • Join Date: Oct 2016
    Posts: 2,067
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    Given: 753

    26-07-21 , 13:47

    @Jplant Hey, is this a new application? Have you received your card as of yet?

    Sign up for our Beta here

    If you need to ask a question about a Tesco Bank product, you can make a post in Help & Support here

    Also, feel free to Introduce Yourself and have fun in Off-topic too!


  • Join Date: Apr 2021
    Posts: 3
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    26-07-21 , 13:59

    Quote Originally Posted by RossM View Post
    @Jplant Hey, is this a new application? Have you received your card as of yet?
    Hi
    Yes I have the card and I have put some monies on it - but just don't know where I find it on the app?
  • Join Date: Sep 2018
    Posts: 54
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    26-07-21 , 16:54

    Thank you for confirming this @Jplant. This sounds like you need to link your accounts to view this on the mobile app. You can do this through online banking by logging into our website and entering your account details at the part on your overview which says 'can't see all your products'.

    If you're having issues with this, please send us a private message containing your full name, DOB and postcode to @Tesco-Bank and we'll look further into this :)
  • Join Date: Apr 2021
    Posts: 3
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    28-07-21 , 08:07

    @CherylV
    Hi Yes I have just done that - problems still linking and adding funds
    Thanks
    ​​​​​​​Jackie

    - - - Updated - - -
    @CherylV
    Hi Yes I have just done that - problems still linking and adding funds
    Thanks
    ​​​​​​​Jackie
  • Join Date: May 2020
    Posts: 142
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    Given: 48

    28-07-21 , 09:17

    Hi @Jplant, I'm sorry to hear that you're still having issues with this. Please send us a private message to @Tesco-Bank and we will look into this further for you.
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