• Join Date: Aug 2018
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    Re: No Samsung Note 9 support
    15-11-18 , 08:47

    Hello , thanks for your message. As mentioned above, our App Team are aware of the issue and they are working on it to have this resolved. I'm afraid we still don't have an update or a timescale for this to be completed, but we will notify you on our social media channels when this does become available - Caroline
  • Join Date: Nov 2018
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    Re: No Samsung Note 9 support
    30-11-18 , 09:06

    Hey everybody in this thread. Looks like it's now available ?
  • Join Date: Jun 2015
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    Re: No Samsung Note 9 support
    30-11-18 , 14:47

    We have tried something in the latest version of the App for those users with Samsung Galaxy Note 9s and Huawei P20s who were continuously seeing an ‘incompatible device’ alert when trying to download our app in the Play Store.

    We are waiting for initial monitoring before confirming anything. But please do go and try if you have been unable to access the app as a user of either of these devices.

    Let us know if you’re able to download our app successfully.
  • Join Date: Nov 2018
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    Re: No Samsung Note 9 support
    30-11-18 , 15:12

    Works perfectly thanks ?, the only small issue i've seen is this clipping on the credit card bill payment screen.
  • Join Date: Aug 2017
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    Re: No Samsung Note 9 support
    30-11-18 , 16:43

    Thanks for making us aware of this. I'll get this fed back to the appropriate team.
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