Problems using a company recommended by Tesco to pursue a car accident claim
I had a car accident late September last year (2017) to which Tesco's legal team put me in touch with Ageas Law to pursue a whiplash claim. Brief timelineAccident happened in Sept 2017Was medically assesed in Nov 2017Had 7 sessions of Physio (finishing in Jan 2018)Was told in Jan 2018 that all paperwork had been recieved and that the other side had admitted liability, the claim was now on the valuation stage. Contacted Ageas law in March 2018 for an update, was told i had a new claims handler.Contacted Ageas Law again in June 2018 for an update, was told i am now on my 3rd claim handler and they appologise for the delay.Contacted Ageas Law again in July 2018 and was told that the first claims handler had mislead me by saying all the paperwork was in order and i had to send further evidence in and once recieved we could move onto the valuation stage (which i was told started in Jan 2018) and also that my claim for loss of overtime might be a problem, even though every other claims company i have looked into state that loss of overtime can be claimed. Bearing in mind i have sent them 12 months worth of payslips prior to the accident as proof of overtime, yet legally they only need 3 months!Contacted Ages Law again 2 weeks ago and they are not even replying now. Having looked at reviews for Ageas Law i can see that they have some pretty shocking reviews! Why are Tesco reccommending Ageas Law to their customers?Do Ageas Law pay Tesco the best referal fee to gain tesco customers? Word of advise for anyone in the process of starting a claim that have Tesco Legal cover, DONT use Ageas Law, instead chose your own Specialist whiplash claims company, i wish i had!