• Join Date: May 2016
    Posts: 2
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    06-09-21 , 09:47

    Quote Originally Posted by RossM View Post
    Hey everyone, we have now resolved this. When looking into why this is happening it looks like the request to download these files where timing out. By increasing the time it takes to time out, the issue should be resolved. Can users check if they can now download these files and let me know if the comments below :)

    Works for me! Thanks for getting this resolved...
  • Join Date: Aug 2021
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    06-09-21 , 18:50

    Thanks @RossM it seems to be working now. Thanks for fixing it
  • Join Date: Aug 2021
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    08-09-21 , 19:19

    Used it tonight to download transactions and transfer across to my budgeting software. Worked great, and about an hour less than I spent last month doing it manually.

    Only issue I found tonight was that my monthly payment (direct debit) to clear my account is not showing in the transactions online or in the downloaded file. The previous month's payment is showing, and I know the payment was taken because I can see it leaving my current account, and the balance on the credit card reflects that. Probably a different issue?
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