• Join Date: Oct 2016
    Posts: 1,984
    Thumbs Up
    Received: 367
    Given: 550

    Re: Tesco treating *all* Curve activity as cash advances
    27-06-18 , 07:22

    Hi , thanks for your message. We don't currently have an update. However, as soon as we do, we will let our customers know.
  • Join Date: Jun 2018
    Posts: 4
    Thumbs Up
    Received: 2
    Given: 1

    Re: Tesco treating *all* Curve activity as cash advances
    30-06-18 , 08:18

    Thanks Tesco for responding to my written complaint by sending me a letter which is just a word for word copy of the generic message on this thread. That's nothing I didn't already know and does not address the specific points in my complaint. But whatever...

    No signs of any refunds yet. Since all this started I've had my statement with a nice chunk of interest added to it. I'm on a 0% purchase rate so you better had be refunding this interest as well as the transaction fees. It has been stated upthread that the interest will be refunded, but a lot of Tesco's comments have only referred to refunding "the fees". It's also interesting (no pun intended) that I was charged interest in the first place - as soon as I realised what was happening with the Curve transactions I made a payment to my credit card to cover the cost of the transactions and the fees. Shouldn't that payment have been allocated to the highest interest rate-bearing transactions first? The statement has allocated it to the 0% purchases balance and not to the "cash transactions" (which are all Curve). I have no confidence at all in Tesco anymore after the way they have handled this whole affair - you've basically dropped the ball and have tried to blame your customers for "being confused".
  • Join Date: Oct 2016
    Posts: 1,984
    Thumbs Up
    Received: 367
    Given: 550

    Re: Tesco treating *all* Curve activity as cash advances
    02-07-18 , 09:35

    Hi , we will be waiving any interest which is relative to Curve transactions. However, if you don't regularly pay your account in full, interest will be charged on all other items on your statement as normal. As payments are made in arrears each month, any payments made will go to items on your most recent statement and once this has been settled anything subsequent will be credited to the items with the highest rate of interest since the last statement date.
  • Join Date: Jun 2018
    Posts: 11
    Thumbs Up
    Received: 8
    Given: 3

    Re: Tesco treating *all* Curve activity as cash advances
    03-07-18 , 08:10

    Lots of promises and very little action going on regarding these fees. I've escalated my complaint to the financial ombudsmen in the meantime. I would encourage others to do the same.
  • Join Date: Nov 2015
    Posts: 1,403
    Thumbs Up
    Received: 165
    Given: 67

    Re: Tesco treating *all* Curve activity as cash advances
    04-07-18 , 08:24

    I'm sorry to hear that you've had to escalate your complaint . We've begun to refund customers who were affected by the charges, you should see the refunds appear in your recent transactions over the next few days.
  • Join Date: Jun 2018
    Posts: 11
    Thumbs Up
    Received: 8
    Given: 3

    Re: Tesco treating *all* Curve activity as cash advances
    05-07-18 , 10:38

    Well not really. If you actually cared you'd have responded with something other than "we're not upholding your complaint because we acted fairly". You could have, for example, provided me with a copy of one of these letters you have supposedly sent me (with my name and address on, of course). Or you could have extended some good will of some kind. And I don't mean good will in the form of stopping charges going forward and a vague promise that previous charges will be stopped, and then pretend like you're doing us all a massive favour with that. You've had ample opportunity to put things right for me and have made no attempt to do so. So yeah, you can keep your apology. "Premium" Credit Card. LOL.
  • Join Date: Jul 2018
    Posts: 9
    Thumbs Up
    Received: 1
    Given: 0

    Re: Tesco treating *all* Curve activity as cash advances
    15-07-18 , 14:26

    wrote:
    I have no confidence at all in Tesco anymore after the way they have handled this whole affair - you've basically dropped the ball and have tried to blame your customers for "being confused".This. This summarizes perfectly the attitude, professionalism and competence of Tesco (Bank). I also just got a Tesco Bank and a Curve card and was planning to only carry my Curve card, proxying to all my credit and debit cards (becase -surprise, surprise- that's what Curve is for). What Tesco could learn is that despite "pausing" fees for Curve, virtually none of the people here will be able to trust Tesco again in the future. I certainly can't. I came to this thread linked from other finance forums. The issue is now fairly widely known. Well done. Shining example of greed backfiring.
  • Join Date: Sep 2018
    Posts: 6
    Thumbs Up
    Received: 0
    Given: 0

    Re: Tesco treating *all* Curve activity as cash advances
    25-09-18 , 12:37

    wrote:
    I’m really sorry for the lack of updates over the last few days. We’ve been taking all of your comments and questions on board and we wanted to make sure that we were doing the right thing for our customers in this situation. All of our credit card customers were notified in April that we were making changes to our credit card fees and specifically how non-purchase transactions, like topping up a pre-paid card or buying foreign currency outside of Tesco Bank, were now going to be treated as cash transactions. Curve customers using a Tesco Bank Credit Card to fund their account were charged this fee as the card operates in the manner of a prepaid card, where two consecutive transactions take place with the Tesco Bank Credit Card funding an e-money account held by Curve that then immediately passes payment through to the merchant. We recognise that the application of this fee when a Tesco Bank credit card is used to fund Curve accounts has created some confusion for customers. We apologise to customers for this confusion. As a result, we have chosen to pause the charging of this fee in relation to Curve customers while we review this matter. Any customer who has been charged to date will be refunded, and should we make any future changes we will let our customers know.https://blog.imaginecurve.com/introd...on-processing/ https://blog.imaginecurve.com/our-ce...ng-technology/ Following the above recent changes to the way Curve transactions are processed, the merchant category code will now be passed onto yourselves and you will be able to differentiate between standard purchases and cash withdrawals. I spoke with one of your customer advisors who advised that this means the cash transaction charges will only apply to cash withdrawals, and not to purchases of goods or services. Could you please confirm Tesco's current position with regards to purchases via Curve, whether any cash transaction charges apply, and from what date any changes may be effective?Thank you
  • Join Date: Aug 2017
    Posts: 222
    Thumbs Up
    Received: 35
    Given: 0

    Re: Tesco treating *all* Curve activity as cash advances
    26-09-18 , 07:10

    Tesco Bank will be charging these cash transaction fees in line with Curve’s change in how they process payments. This change has come from Curve and will be the same across all credit card providers, where cash fees apply.
  • Join Date: Sep 2018
    Posts: 6
    Thumbs Up
    Received: 0
    Given: 0

    Re: Tesco treating *all* Curve activity as cash advances
    26-09-18 , 12:32

    wrote:
    Tesco Bank will be charging these cash transaction fees in line with Curve’s change in how they process payments. This change has come from Curve and will be the same across all credit card providers, where cash fees apply. Thank you I understand cash transaction fees will apply, in accordance with your terms and conditions, to cash withdrawals and gambling transactions etc. Could you please clarify whether or not you will now be applying cash transaction charges to purchases of goods and services made via curve, which would not otherwise incur such charges if the purchase had not had been made via curve?Thank you
© 2021 Tescobank.com All rights reserved
Sitemap