Tesco treating *all* Curve activity as cash advances
From 1st June, Tesco Bank began charging *all* transactions recharged via Curve card to their Credit Card as a cash advance with a fee of 3.99% and charging interest from the day of the transaction. I just wanted to register my dissatisfaction at the way Tesco Bank have unilaterally decided to charge all transactions on Curve as 'cash advances'. First of all - Tesco Bank are the only organisation doing this - Natwest, Barclaycard, Virgin, Creation, MBNA etc. are all allowing them to purchase normally as transactions. How does Tesco Bank justify charging for transactions which are being sent as purchases (and are treated by literally every other card company as purchases)? Secondly - many customers, myself included, received absolutely no notice of the change whatsoever. Apparently, only customers who used Curve cards over a specific 2 day period in April were sent letters. This is quite simply not good enough. It is beyond awful customer service to start charging customers for their regular activity. Because of the way transactions are posted several days after the transaction - the first time I became aware of the issue was on the 4th of June, by which time I'd already accrued charges of around £60 and interest. Thirdly - even though we can, thankfully, move the transactions to other less draconion card providers using Curve's 'go back in time' feature, we are apparently stuck with whatever charges have been accrued before we became aware of the issue, plus whatever interest was accrued. Absolutely no flexibility or understanding offered by customer services whatsoever. Totally and completely unacceptable that Tesco Bank behave in this way. I currently use Tesco Bank for my main current account, savings and credit cards. I'm also about to buy my first home and was considering using Tesco Bank for a mortgage. If this is how they choose to treat customers I shall be closing all my accounts and going elsewhere. It is the most anti-customer banking experience I have been through in my life. To top it off, I've just forked out a £150 annual fee for a 'Premium' credit card. The way this has been managed and I've been treated is so far from 'Premium' it's a joke.