Home Insurance Policy Documents Fail to Download

  • PingIt's Avatar
    Hi, Recently signed up to home insurance with Tesco. When I log into view/download the policy documents, most work but not all. For some, the expected pdf loads and I can download/save but for one or two it will download a "diaryemail.html" file. No matter if I refresh the page, use another browser (chrome + IE), the file downloads so and not the PDF? p.s. the html file that does get saved, is a static page similar to the email I received orginally telling me to log into to my online account to view documents. Any ideas?
  • 1 Reply

  • jayirvine's Avatar
    Employee
    Hi there



    Sorry about this, the issues are known about the formats that open automatically. If you right click on the static page it should definitely allow you to print straight away.



    Which documents open up the static page and which open up the PDF? I apologise for the hassle, however the more information I can get here the more precise an answer I should get from the product design team.



    Thank you for being understanding given how frustrating this can be.



    Jay