• Join Date: Mar 2020
    Posts: 1,526
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    19-10-20 , 18:16

    Hi @ACMACM
    Cheryl has offered to look into getting you your statement from June 2019 by sending a private message to Tesco Bank.
    To send a private message click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
    Complete it and send your message securely and privately.
    Please include your full name, date of birth and postcode.
    You will receive a reply to your private message.

    Hope this helps!! Caz @25H
  • Join Date: Jan 2021
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    04-01-21 , 13:14

    To my mind it would be nice getting the "Send private message" option bank in online banking (and ideally also having it in the mobile banking app). It would allow to report detailed issues more easily.

    Finding the community member "Tesco-Bank" here still works, but the online banking screen doesn't make it obvious that this option still exists

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    The Help and Community link simply goes to the FAQ now, which made me doubt messaging still works.
    ​​​​​​​
  • Join Date: May 2020
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    04-01-21 , 15:10

    Hey @KLon , thanks for your feedback! The Community is designed to be its own unique space for customers to chat and help each other with any issues they may be facing. I appreciate the doubt you had over whether the private messaging section still worked, however, so I will raise some feedback with your suggestion and we are always looking to make improvements in future! ☺
  • Join Date: Jan 2021
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    04-01-21 , 18:53

    @JoeC While I appreciate the community idea, I feel other banking providers have a slight edge by fully integrating direct messaging into their online banking / mobile app. This makes it more obvious how to get help and avoids an extra login (e.g. my banking user / password is enough to send a message to the customer service team).

    On the other hand I also realize there are some questions, where the community might already know an answer without needing to involve the CS team. So having both channels can be useful and @Cristina G proved that private messages here get a super fast expert response.
  • Join Date: May 2020
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    05-01-21 , 13:19

    Hi @KLon , sorry for the delay. I totally understand and appreciate your thoughts and suggestions on this. I'll get these logged as some feedback that we will use to improve our services and channels in future. I'm glad to hear that you got a speedy response via private message, and please don't hesitate to contact us this way in future 😃
  • Join Date: Jan 2021
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    09-01-21 , 20:32

    Please can @Tesco-Bank private message me

    I'm locked out of the APP and website and the only support is via UK phone, but I am abroad and calls cost £pm.

    ​​​​​​​Please can you message me. Thanks.
  • Join Date: Aug 2018
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    10-01-21 , 10:12

    Hi @philjeffrey, thanks for getting in touch. To send a private message click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'. I'll then be able to help you with this :)
  • Join Date: Jan 2021
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    11-01-21 , 11:04

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  • Join Date: Mar 2021
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    08-03-21 , 09:38

    Hi
    I need to track down a missing statement. Online I can access all statements back to 2016 apart from one. Can someone help?
    ​​​​​​​Many thanks
  • Join Date: Aug 2018
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    08-03-21 , 10:49

    Hi @MLDean, thanks for getting in touch. I've replied to your PM now - Kelly
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