I opened an Internet Saver A/C on 5/7/2017 and was informed by cs that I would have to wait 48 hours before I could withdraw funds from the said account. On 7/7/2017, on discovering that I was unable to make a withdrawal, I called cs again and the adviser after offering his apologies, told me that I would be able to do so the next day although it is a Saturday. He assured me that the account would be unblocked. On Saturday I was still not able to make my transaction. I followed this with another phone call to be told by the lady that because I had opened the a/c after 5pm on Wednesday, I would have to wait until Monday (10/7/2017). On Monday, yes you've guessed it! I still couldn't make my transfer. I rang again late that afternoon and spoke to a gentleman by the name of Chris who profusely apologised for what I was experiencing and promised me that I would definitely be able to withdraw the following day and that he would be overseeing it. Yesterday, I did get a phone call from your member of staff and he said that the a/c would now be unblocked and went on to explain that it took so long because they have to do security checks. In his conversation he implied that I should welcome it because it is to safe guard my money. I was finally able to access my funds yesterday.
This whole episode has been quite abysmal. If I was told at the outset what the time frame would be, I could have made alternative arrangements. As it happens, I needed the funds urgently for Monday at the very latest. It's totally unacceptable to be given assurances and varying excuses every time I was in contact with yourselves. I have never experienced anything like this before.
Hector. **postcode removed**