• Join Date: Oct 2017
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    Re: Credit card bill paid, but payment isn't showing up on my online statement
    30-10-17 , 10:55

    I'm new to Tesco Credit Card. I made a faster payment to my credit card on Friday, using the sort code and account number in this FAQ. It hasn't been credited to my account yet and it's now Monday. In fact, I made 2 debit card payments to my account on Friday, after I made the faster payment, and the debit card payments were already showing in my pending transactions by Sunday night. Why is the faster payment not showing? I've double checked the sort code and account number and I've got everything correct.
  • Join Date: Nov 2015
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    Re: Credit card bill paid, but payment isn't showing up on my online statement
    31-10-17 , 15:09

    Hi , did you input your credit card number as a reference? As this is needed so that we can route the payment to your account. If you haven't done this then the funds will bounce back to source. Might be worhtwhile checking your online banking to see if the amount has been deducted from your overall balance.
  • Join Date: Nov 2017
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    Re: Credit card bill paid, but payment isn't showing up on my online statement
    06-11-17 , 10:44

    The same has happened to me. On Saturday I made three payments as the credit card bill was due to be paid that day. I used my normal method of payment for two, ie. log on to banking of my current account and instruct to make a payment. Then I made another payment via phone to tesco using a debit card. The payments have gone from my current account and a message appeared at the time saying the payment would be immediately. No payments are showing on my credit card transaction summary. Not impressed.
  • Join Date: Oct 2016
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    Re: Credit card bill paid, but payment isn't showing up on my online statement
    08-11-17 , 11:21

    Hi @Realmil38, if you made your payment by faster payment and included your Credit Card number as a reference then this should be showing as completed on your online banking by the next working day. If you made a debit card payment then this can take up to two working days to clear. I hope this clarifies things for you - Ross
  • Join Date: Dec 2017
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    Re: Credit card bill paid, but payment isn't showing up on my online statement
    12-12-17 , 10:45

    I have recently made a payment to my credit card direct from my Tesco bank account. How long do these payments usually take to clear? The payment shows as accepted on 07/12/17, but it still does not reflect in my balance.
  • Join Date: Nov 2015
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    Re: Credit card bill paid, but payment isn't showing up on my online statement
    13-12-17 , 13:52

    Hi , I've replied to your post here.
  • Join Date: Jul 2019
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    Re: Credit card bill paid, but payment isn't showing up on my online statement
    20-07-19 , 07:25

    Paid my card bill but still showing payment due, this has happened few times then get Tesco hounding on phone for payment.
  • Join Date: May 2019
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    Re: Credit card bill paid, but payment isn't showing up on my online statement
    20-07-19 , 09:12

    Hey there , thank you for getting in touch. I’m sorry to hear about this. Did you get the confirmation screen once you made the payment? It may just be processing on our systems at the moment. We do advise that it can take 2 full working days before the payment clears.



    However, if you’d like to discuss this further, please privately message us with your full name, DOB and postcode :) - Cheryl
  • Join Date: Apr 2021
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    01-04-21 , 19:12

    Don't know if anyone can help me I've recently paid of the remaining balance on my card of X amount and. Checked my statement today still saying what it's remaining on the card still, but checked payment history saying it has been processed on the 1st April, very confused.

    But fromy bank it says it pending on coming through my bank account.

    Any help would be appreciated
    ​​​​​​​
  • Join Date: May 2020
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    19-04-21 , 09:45

    Hi @Rehclark , sorry for the delay. If you still need this checked, please send us a private message to @Tesco-Bank and we will look into this further. I hope this helps!
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