[Covlocks]

When paying money into my account the assistant spreads the money out over the open counter and I find this disturbing for 2 reasons. Firstly, my banking should be private and not done so that everyone in the queue behind me can see all of my business, and most importantly the money is spread out in easy reach of all. If someone grabs the money, as they can easlily do, and before it is entered into the system, who looses out, me or Tesco?
(Don't say anything about security as there is zero security in the store, the reason why the Arena Park Tesco is a shop lifters paradise)

[ScottW]

Hi @Covlocks, I'm sorry to hear about the experience you've had while paying into your account. We'd like to feed this back to the store in question. Is it the Arena Park store that you use? If it isn't, send a message to the @Tesco-Bank account and we'll make sure that the store take this on board.

[Covlocks]

I use Arena and Walsgrave Tesco's. Both do the same as there is nowhere to have any form of privacy when banking and the customer service assistants have only one work surface to work on, which is right in front of the customers.

The question still remains, whilst my money is spread out in easy reach, who is responsible for it if the transaction has not been completed by the store and someone takes advantage of the fact the money is lying on the counter under their noses?

[StephenO]

I hope that never happens , however if it was then a police report would be required and an investigation would be carried out before liability could be confirmed

[Covlocks]

Not the best reply as it would be due to shoddy and incompetent practices that money would be lost. I also criticise the lack of privacy when carrying out banking transactions.

I think as such, these poor practices should be referred to Tesco Bank Senior Management.

[jayirvine]

Sorry about this . I will certainly log your comments as feedback so we can take this on board going forward. We appreciate your input.

[Covlocks]

"Taking on Board" standard answer is not a response that has any bearing on my question. I guess the lack of answer is an answer in itself in that Tesco will not take any responsibility for loss of money unless it has go gone through the till, even though, once given over the customer service counter, it Tesco's responsibility.