Hi, I'm trying to download my latest credit card transactions as a CSV file in excel but the download is not showing all the completed transactions, it's about 10 days out i.e. it stops at 24/3 not 5/4. Any ideas how to get round this?
Hi @MitchamSkippy, thanks for getting in touch. We have been made aware that some customers are experiencing issues when trying to download recent transactions. The team are working as quickly as possible to resolve this. I'm really sorry for any inconvenience caused.
We have been having this issue since Friday last and looking at the community forum many others have been experiencing the same issue for weeks.
Its about time Tesco sorted this problem. Please.
We are aware of this issue and are working hard on a fix. Hopefully it won't be too long!
I really do not understand why you are making fixing this appear so hard. It's only a simple extract from a relational database to a .csv/.tsv file. Surely a simple SQL query?
I really do not understand why you are making fixing this appear so hard. It's only a simple extract from a relational database to a .csv/.tsv file. Surely a simple SQL query?
I fully agree - It only requires a brief intervention by an analyst/programmer. It's not rocket science and must relate to a rewrite or patch as it historically worked perfectly for years. Come on Tesco pull your finger out.🤬
The fact the SQL Query is extracting data before 24th March implies the Query is correct.
I am assuming there is something different with the data in the database after that point which is causing this to fail. So the system will need to be taken off line 2 weeks of data removed and reinserted correctly. Not something which can be done on the fly. Hope it is this weekend and not having staff working over the Easter weekend.
Ideally this should have been caught before the release when life, especially as a previous release caused the same issue a few months earlier.
Last edited by Johnny_Mo; 08-04-22 at 09:29.
Reason: Addition comment
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06-04-22 09:33Hi @MitchamSkippy, thanks for getting in touch. We have been made aware that some customers are experiencing issues when trying to download recent transactions. The team are working as quickly as possible to resolve this. I'm really sorry for any inconvenience caused.
Fresh Eyes
06-04-22 13:36We have been having this issue since Friday last and looking at the community forum many others have been experiencing the same issue for weeks.
ChristopherP