Drive + Reward Glitches Journey

  • Lewys's Avatar
    Hello, I have been using the Tesco Drive + Reward app and this morning I had a glitched journey logged on my account. When the app asked if I was driving, I said yes as I thought it was referring to my journey to work, although it also logged this: https://imgur.com/e1thoss

    As you can see, this is definitely NOT a route anyone could have driven! How can I get this removed from my account? I don't want my final score to be affected by a glitch!

    Kind regards,
    Lewys
  • 1 Reply

  • MarcF's Avatar
    Hi Lewys

    Thanks for your feedback. We’re sorry to hear you’re having an issue with the app recording journeys when you weren’t driving. Unfortunately you can’t delete journeys that you have confirmed as you driving. However, as we take into account your driving performance for 250 miles, a small journey like this shouldn’t impact your overall score. If you are ever unsure if you were driving or not, you can click on the journey before you confirm, to view the route on a map. Hope this helps and you’re still on your way to a great driving score.

    Thanks


    Marc
    Customer Care