- I previously had a Tesco credit card around 5 years ago, I attempted to use that account/email but after attempting to log in I was told I had no products I could use with no option to reactivate the account or add the credit card to it.
- After hitting that brick wall I tried to use a new username/email address in the format of email@example.com (I tend to to do this for each and every service I sign up for to reduce the possibility of credential stuffing attacks) this time I got an error saying something had gone wrong (ECU-70) with no other info. I suspect that this is because I had the word “tesco” in my email address but it didn’t actually say this anywhere.
- I use a password manager so when I finally managed to get through the username section and had to set a password I switched to my password manager app to create a new password. When I returned to the Tesco app it had kicked me back to the very start of the onboarding process so I had to start all over again.
- When I finally returned to the password screen I was told that my password didn’t meet the requirements even though it was 32 characters long and a mix of uppercase, lowercase and numbers. I decided to shorten it to a 16 character password and that was accepted. Presumably there is a max length for passwords? If so this isn’t communicated on the password screen, only that it needs to be a minimum of 7 and using numbers and letters.
All in all a very annoying experience!