, sorry to hear that. You should receive your card within 5-7 working days from your application being accepted. Your PIN arrives separately within 3-5 working days, so I'm sorry if you've not received them. If you can give us a call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm), one of my colleagues will be able to send new ones.
Please also note that you’ll have to activate your card before you can use it. You can find out how to activate your card here
. I hope this helps