i am one of the customers who has problems with the verification page for my debit card. apparently im told this has happened to a number of customers. therefore after every 3 online transactions i need to ring customer service and have my card reset. the problem is i have been calling all morning and im on hold for at least 16 minutes each call and still not getting through. very frustrated as i need to pay for something for one of my children and its an online payment through parentpay only as most schools are cash-free now. is there an email address i can send them an email to ring me or something as i just cannot get through.thanks
Hi @cherryrowlands, sorry to hear you've had issues with the verification page and couldn't get through to speak with someone. Has this been resolved for you or do you still need some help?
Hi, I am having similar issues not being able to get through on the phone wrote:
i am one of the customers who has problems with the verification page for my debit card. apparently im told this has happened to a number of customers. therefore after every 3 online transactions i need to ring customer service and have my card reset. the problem is i have been calling all morning and im on hold for at least 16 minutes each call and still not getting through. very frustrated as i need to pay for something for one of my children and its an online payment through parentpay only as most schools are cash-free now. is there an email address i can send them an email to ring me or something as i just cannot get through.thanks
. Did you get an email for customer service? If so, please would you let me know it. many thanks,
I am really sorry you're having trouble when calling into our contact centre. Can you please confirm the type of account you have and the contact number you've been calling? Just so that we can be sure you're getting through to the correct team.
We don't have an email contact for any of our customer service teams; however, we can be contacted on Twitter using our @tescobankhelp handle or our Tesco Bank Facebook page. We can't give any account specific information on these channels, however, we will always try our best to service your queries on the channel you choose. I hope this helps!
Could i ask, have you contacted Custmoer Service by telephone about this?
Main issues for not being able to register for the Visa secure are: Date of Birth may be incorrect, Mothers maiden name may be misspelt on your account. Customers not entering the their name as it appears on the Debit Card when trying to register with Visa secure.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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request by law enforcement or other government agencies;
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Privacy
We ask that you do not post any personal information to Your Community, such as your full name, contact details or account numbers. We also ask that you do not post personal information about others, or ask others to disclose their own personal information on Your Community. In some specific and rare circumstances we may offer you the option to provide us with personal information via the private messaging function of Your Community. You will not be under any obligation to do this, but it may assist us in helping you.
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Access and correction
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You agree that, to the maximum extent permitted by law, at no time will we (including our officers, directors, owners, employees, agents, representatives and assigns and the moderators) be liable for any costs, direct or indirect loss or damages, consequential loss, howsoever arising out of your use of Your Community, the content you or other users post or otherwise make available on Your Community (including, but not limited to, damages relating to loss of business, loss of money, telecommunications matters, exposure to any form of virus, bugs or such other malicious code, theft, damages or other losses you or any third party may suffer) regardless of whether the claim is based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise.
Choice of law and location for resolving disputes
You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
Employee
07-04-16 09:25Hi, I am having similar issues not being able to get through on the phone wrote:
MargaretC
