Hi, I have a TB current account and credit card and use the mobile app. I am trying to transfer a bit of money from CA to CC but the 'transfer' icon is not appearing beside the payment icon in my app. Why is this? Thanks Emma
Hi @ecf1989, you'll need to add the credit card as a payee on the website or via phone before making a payment on the mobile app. Once the payee has been set up, you'll be able to make transfers on the mobile app via "make a payment". Alternatively you can pay by debit card on the mobile app by going to the Credit Card section and entering the debit card details.
Just to clairfy you can add a payee from the app direct. Also recently we added the feature that allows you to set up a direct debit to pay your credit card bill, that might make life easier. Hope this helps.
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EmployeeVerified AnswerHi @ecf1989, you'll need to add the credit card as a payee on the website or via phone before making a payment on the mobile app. Once the payee has been set up, you'll be able to make transfers on the mobile app via "make a payment". Alternatively you can pay by debit card on the mobile app by going to the Credit Card section and entering the debit card details.
StephenO
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