• Join Date: Jun 2021
    Posts: 1
    Thumbs Up
    Received: 0
    Given: 1

    Chargeback info
    17-06-21 , 12:12

    Hi
    i made a Tesco Bank chargeback claim for flights that were cancelled in December 20. I submitted all the documentation that was requested and received an automatic acknowledgment on April 13th 21. The silence from Tesco has been almost as deafening as the silence from TAP (Portugal’s main air carrier) - how do I find out what is happening, and more importantly, when I am likely to receive the c£1000 I am owed. Thanks for any advice you can offer
    Click below to see solutions
  • Join Date: May 2020
    Posts: 119
    Thumbs Up
    Received: 62
    Given: 40

    Best Answer
    17-06-21 , 12:20

    Hi @caroleannwag, I'm sorry to hear this. Please send us a private message to @Tesco-Bank and we will assist further. I hope this helps!
  • Join Date: Jan 2017
    Posts: 7
    Thumbs Up
    Received: 5
    Given: 1

    23-06-21 , 15:45

    I sent in details of my claim and received an automated response on 10th August 2020.

    Since then I've heard nothing.

    The email said "We are currently facing high volumes and are aiming to respond to all requests within 6 weeks." You've now had well over 6 months - what's going on?!

    (I've sent a message to @Tesco-Bank and await a response from them too.)
  • Join Date: Sep 2018
    Posts: 54
    Thumbs Up
    Received: 32
    Given: 100

    23-06-21 , 17:17

    Hey @Andrew1965 , I'm so sorry to hear about this. I've replied to your private message now :)

    Once we get your details, we'll look further into this and investigate what's happened here. I'm so sorry for your wait!
© 2021 Tescobank.com All rights reserved
Sitemap