• Join Date: Jun 2021
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    payment reversal
    06-06-21 , 13:23

    Can anyone help, what is a payment reversal?

    used my card last year (April 2020) then have not used it until April and May this year. I did not realise I had a direct debit for minimum payment set up as like I said I havnt used it much so must have set this up years ago before I was self employed. So last month I paid what I owed then two days later the direct debit came out so obviously Tesco bank did a payment reversal as this was paid twice

    if you pay well before the payment is due and pay off your card will they just not then take the direct debit? Im guessing its becuase I paid it so close to a direct debit being processed.

    So this leads me to my concern, the last time I used this card before this year was April 2020 and because of the pandemic starting we left a pile of post and I did not see my credit card statement at the time so they added interest and a late payment fee but looking back over my statement now with a clearer mind (wondering about these payment reversals) ive noticed that they took a directed debit payment then the following day did a payemnt reversal on this and added a late fee and interest. I dont believe I should of had a late fee since there was a direct debit set up in place, not sure why Tesco are reversing my direct debit payments then charging me a late fee and obviously it probably effects your credit score. Is it too late to sort this being last April/May 2020?

    Also dont want to it to keep happening now im using the card a bit more

    Can anyone help?
  • Join Date: Mar 2020
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    06-06-21 , 16:18

    Hi @vix2281

    That sounds quite a lot of information there.

    I would suggest you send Tesco Bank a private message so they can look into this for you.
    To do this click on this link: https://yourcommunity.tescobank.com/private.php?do=newpm&u=447614
    Please include your full name, date of birth and postcode.
    Complete it, click 'Submit Message' and this will send your message securely and privately.

    You will receive a reply to your private message, with the appropriate response.


    Warm wishes, Caz @25H
  • Join Date: May 2020
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    07-06-21 , 07:07

    Hi @vix2281, I'm sorry to hear this. As advised above, please send us a private message @Tesco-Bank and we will look into this further.
    @25H thanks again for your help!
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