• Join Date: Apr 2021
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    Access code call is just silence
    06-04-21 , 11:38

    Hi,,

    I have been trying to access my credit card account, and when it gets to the access code call, my phone rings but all I get is silence. No code.

    ​​​​​​​Can anyone please advise??
  • Join Date: Mar 2021
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    06-04-21 , 11:55

    Hi @Mugwump56, thanks for getting in touch. The call you receive containing your One Time Access Code (OTAC) is voice activated, so you'll need to speak into your phone after you answer the call. An automated voice should then read out your 8-digit code. Could you give this another go and let me know if you can hear the code this time?
  • Join Date: Apr 2021
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    06-04-21 , 13:01

    Thank you.

    Yes, that works!!

    I feel really stupid now! :)

    Thanks again

    ​​​​​​​A
  • Join Date: May 2020
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    06-04-21 , 13:15

    Glad to hear you got that sorted @Mugwump56! And please don't feel that way, it's only easy after you've been told how the system works! 😉

    If there's ever anything else we can help with, please don't hesitate to get in touch! 😊
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