Do you need some help?
I see ChristopherP has offered to check this out for you.
To send a private message click on this link Tesco-Bank then scroll down, on the left hand side click 'Send Private Message'.
Complete it, click 'Submit Message' and this will send your message securely and privately.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message, with the appropriate response.
Hope this helps!!!
Have a lovely weekend, Caz @25H
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