Wonder if anyone can help; we opened a new card with another bank for balance transfer as better rates. When I signed up, I set up the balance transfer but had no confirmation it was successful. When I received the new card, I did a balance transfer, however I didn’t realise the other one had also been set up. So we’re £3,200
in credit on our Tesco card.
Rang up, spoke to an exceptionally rude advisor who took our current account details and said the money would be paid into that so we could pay off our new card with the excess. Received a letter today asking us to call so we did. Apparently what we had been advised isnt a thing and they’re unable to pay the money into our account and they couldn’t pay the money to our new card. So, the case has been escalated to the payment team who will investigate and call us back Tuesday.
Can anyone explain why this is and what is happening?!