[clockwood0310]

Hi I bought an inflatable hot tub and used my credit card to pay for it at the end of May last year. The hot tub broke down last week and I have only been offered a £70 refund despite paying over £600 for it. It is impossible to get this repaired as costway no longer produce the parts so I requested a refund as I feel I have been sold a substandard product for the price I paid but have received no response to my request. Can I claim under my credit card cover?

[25H]

Hi @clockwood0310

I'm really sorry to hear about this about your hot tub.

You have tried to resolve the dispute with the retailer to no avail, Tesco Bank may be able to help https://www.tescobank.com/help/chargeback/

You can download and complete the faulty or damaged goods form and email it to the disputes team at disputes@tescobank.com
When completing the form make sure that you have the following information available:
Your credit card number or your sort code and account number.
The date and merchant name on the transaction you want to dispute.
You'll need to provide a description of the goods and details of what is wrong.

You can find more information about the steps to take here: https://yourcommunity.tescobank.com/...edtransactions
Scroll down to I bought something but it is faulty, damaged or not as described

Hope this helps.

Warm wishes, Caz @25H

[clockwood0310]

Thanks for responding Caz and for the useful information. I will give that ago.😀