[lulu2608]

Hello,

I changed my email address on my credit card account on 13 January 2021, however, today I got an alert email to my old address. I've double checked my account, along with the alert settings, and it has the correct address. How long does it take for the system to catch up with itself? This email will be closing in two weeks when I change my ISP.

thanks
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[ChristinaG]

Hi @lulu2608, sorry to hear that! The email address should have definitely updated by now. So we can take a look at the account, please send a private message to @Tesco-Bank with your full name, DOB and postcode.

[25H]

Hi @lulu2608

I'm really sorry to hear this.

I see ChristinaG has responded to your query and asked that you send a private message so they can look into this for you.

To do this click on this link Tesco-Bank then scroll down, on the left hand side click 'Send Private Message'.
Complete it, click 'Submit Message' and this will send your message securely and privately.
Please include your full name, date of birth and postcode.

You will receive a reply to your private message, with the appropriate response.

Warm wishes, Caz @25H

[lulu2608]

Thanks folks, private message sent.

[25H]

That's great @lulu2608

When the Tesco Team have looked into it they will send you a private message 😀

Warm wishes, Caz @25H

[CSKBrambles]

Hi @lulu2608

This should have been updated by now, please send Tesco Bank a private message to check this for you.

Please click on this link Tesco-Bankthen scroll down, on the left hand sideclick 'Send Private Message'.

Complete it, click 'Submit Message' and this will send your message securely and privately.

Please include your full name, date of birth and postcode.

You will receive a reply to your private message.

​​​​​​​Best wishes, Chris, @CSKBrambles