So, while you sort out the details of this, can you address the use case of the second card holder?
The second card holder has the same card number.. how will you know who to contact?
If my wife is making a purchase and you contact me - and I'm not with her - how is that going to work and how patronising does that seem?
You'll need to store two mobile numbers and - somehow - work out which card is being used.
Thanks
Hi @rmh56, thanks for getting in touch. We'll be able to identify which card is being used, and provided we hold the correct mobile number for your additional cardholder the one-time passcode will be sent by text to them for their purchase. You can login to your Online Banking account to check the mobile numbers we hold for you and your additional cardholder are up to date. If you don't use Online Banking then please call us on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) to update your contact numbers.
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JonathanG
On the look out
18-05-21 09:48So, while you sort out the details of this, can you address the use case of the second card holder?
KellyT
