[cathybowden005]

Hi,

I would like to know how to find out the expiry dates of my 0% introductory rates on my tesco credit card? ie when will I start being chanrged interest on my balances I can't find this info on my online statement?

Also how do I delete a post/thread from this forum?

​​​​​​​Thanks

[CSKBrambles]

Hi @cathybowden005

Please send a private message to Tesco Bank and they can confirm this for you.

Please Click on this link Tesco-Bank then scroll down, on the left hand side click 'Send Private Message'.
Complete it, click 'Submit Message', send your message securely and privately.
Please include your full name, date of birth and postcode.

You will receive a reply to your private message with confirmation.

You are also be notified on your monthly statement two months prior to your 0% rate expiring.

Then 22 days prior to your 0% rate ending, you will be send an email to confirm this.

Best regards, Chris, @CSKBrambles

[cathybowden005]

Thanks,

When I send a message I do not see my message in the sent items, even though i submitted it?

[25H]

Hi @cathybowden005

The best way is to send tesco Bank a private message so they can take a closer look.
Click on this link Tesco-Bank then scroll down, on the left hand side click 'Send Private Message'.
Complete it, click 'Submit Message', send your message securely and privately.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message.

Tesco Bank will notify you two months prior to your 0% rate expiring.
Have a lovely weekend.
Warm wishes, Caz @25H

[KellyT]

Hi @cathybowden005, thanks for getting in touch. I've now replied to your private message 😃

[25H]

Hi @cathybowden005

I see KellyT has replied to your private message 😀
Hopefully this has has resolved your query.
Take care and stay safe, warm wishes, Caz @25H

[CSKBrambles]

Hi @cathybowden005

An error message is generated if your private message fails to send.

To check that your message has been sent successfully is quite easy.

Simply click on the envelope symbol or hover over your username on the home page and select messages.

On the message page you will see two blue buttons at the top of the page for Inbox and Sent Items.

Please select Sent Items, where you will find a record of your sent message/s.

I can see that your private message was sent successfully, and that you have now received a reply in your inbox.

Best Wishes, Chris, @CSKBrambles

[curry99]

Originally Posted by cathybowden005

Thanks,

When I send a message I do not see my message in the sent items, even though i submitted it?

i have been having this problem since i started.tesco bank blamed me for switching it off like i knew how to do that, it still does not work despite assurances it has been fixed .

[CSKBrambles]

Hi @curry99

An error message is generated if your private message fails to send.

To check that your message has been sent successfully is quite easy.

Simply click on the envelope symbol or hover over your username on the home page and select messages.

On the message page you will see two blue buttons at the top of the page for Inbox and Sent Items.

Please select Sent Items, where you will find a record of your sent message/s.

Best Wishes, Chris, @CSKBrambles

[25H]

Hi @curry99

I'm sorry to hear you're still having difficulties sending a private message.
If you click on this link Tesco-Bank then scroll down, on the left hand side click 'Send Private Message'.
Tesco Bank is pre populated for you, complete, click 'Submit Message' and send your message securely and privately.
Please include your full name, date of birth and postcode.
Hope this helps!!
Warm wishes, Caz @25H