• Join Date: Mar 2020
    Posts: 1,391
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    13-01-21 , 21:11

    Hi Charlie @Charlie57

    I think the best thing is for you to send Tesco Bank a 'Private Message' so this can be checked out and an appropriate response can be provided.
    Click on this link Tesco-Bank then scroll down, on the left hand side click 'Send Private Message'.
    Complete it, click 'Submit Message', send your message securely and privately.
    Please include your full name, date of birth and postcode.
    You will receive a reply to your private message.
    Warm wishes, Caz @25H
  • Join Date: Sep 2017
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    14-01-21 , 08:55

    Hey @Charlie57. Have you instructed Amazon to stop the recurring payment? - Chris
  • Join Date: Mar 2020
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    14-01-21 , 09:48

    Hi @Charlie57

    It is possible to cancel a recurring payment online, i have done this myself, alternatively it's quick and easy to do ny phone.
    ​​​​​​​
    Please Click on your account and then select Manage account on the right hand side.

    This will take you to your Account Overview page where you need to select the relevant account.

    Under the Move your money section, click Manage payments.

    You can then select the direct debit from the list, once selected please click Cancel

    In most cases you should be able to cancel the subscription or recurring payment by asking the company to stop it.

    You can also cancel by calling the Credit Card team on 0345 300 4278,

    However you should also inform the company you are cancelling.

    Best Wishes, Chris, @CSKBrambles
  • Join Date: Jan 2021
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    17-01-21 , 13:38

    Thanks for your help everyone.

    I managed to cancel the debit, which I couldn't see on my amazon account due to me being a member of not only the uk amazon, but the us one too!

    After phoning the 0345 number, I spoke to Robert, who was extremely helpful & walked me through how to remove my card from that account.

    ​​​​​​​I also managed to work through a few other DD's for stuff I don't need anymore, saving myself at least £350 pa!

    I think the "move your money" link only exists with current account customers rather than just credit card accounts btw.

    Thanks again everyone,

    Charlie
  • Join Date: Mar 2020
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    17-01-21 , 13:54

    Hi Charlie @Charlie57

    I'm really pleased you managed to get this sorted 😀
    Great to know the help you received not only sorted your D/D with Amazon but also your other D/D's.
    Thanks again for keeping us updated.
    Warm wishes, Caz @25H
  • Join Date: Mar 2020
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    17-01-21 , 16:06

    Thanks for your update @Charlie57

    It's always good to know when a problem has been resolved.

    I'm happy to hear that you've also saved yourself quite a bit of money in the process.

    Very nicely done Charlie ! 👋

    Best Wishes, Chris, @CSKBrambles
  • Join Date: Oct 2016
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    19-01-21 , 12:08

    Hi @Charlie57 I hope one of the posts above was able to help resolve the issue?

    If you found it helpful, please can you accept the solution so that it is stored for other customers?

    You can do this by pressing the 'Accept As Solution' button, under the post.

    Thanks
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