We are really sorry about this, @billcreighton. Please follow the link I've included in my private message to submit this again. Apologies again for the inconvenience caused.
Do you need some help?
I submitted another claim , again no acknowledgement email. So called up and finally got to speak to someone who actually gave me a claim reference number and escalated my case . A few days later i had a call from the disputes team and ive now managed to email the information to support my claim . Will try and contact them again to confirm they received the emails
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