• Join Date: Oct 2020
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    Difficulty logging out using Android Chrome
    31-10-20 , 11:48

    Hi.

    ​​​​​​​It usually takes me approx six attempts to log out as the touchscreen interface is very temperamental.
  • Join Date: Sep 2018
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    31-10-20 , 11:58

    Hey @MDH38, I’m so sorry to hear about this. Is this when you’re using the website or app on your android device? I’ll ensure this is logged as feedback, so we can better our services.

    If it’s when you’re using the website, we do also have a mobile app available for android devices. This may be easier to use rather than on the website on your android device, as it’s designed for portable devices. I hope this helps! - Cheryl

  • Join Date: Mar 2020
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    31-10-20 , 13:34

    Hi @MDH38
    The Tesco Bank mobile app works brilliantly, in my experience it knocks spots off the Tesco Bank website app for speed and efficiency.
    If this helps, here's the link to install it on your Android phone.

    https://play.google.com/store/apps/d...yqwiq&hl=en_GB

    Best Wishes, @CSKBrambles
  • Join Date: Mar 2020
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    31-10-20 , 14:29

    Hi @MDH38
    I'm really sorry to hear you're experiencing difficulties with logging out.
    When I use the Tesco Bank website on a laptop which I do mostly and I can't say I've experienced any difficulties.
    I see CherylV has logged this as feedback as well as offering advce to you, hope this has helped!!
    Have a lovely weekend and stay safe.
    Warm wishes, Caz @25H
  • Join Date: Oct 2020
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    07-11-20 , 21:52

    Sorry for late reply. This happens when I'm on the website. I've already got the Tesco Bank app, so why would I want the Tesco Pay app as well?
    Last edited by MDH38; 07-11-20 at 22:14.
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