Difficulty logging out using Android Chrome

MDH38 · 31-10-20, 11:48

Hi.

It usually takes me approx six attempts to log out as the touchscreen interface is very temperamental.

**CherylV** · 31-10-20, 11:58

Hey @MDH38, I’m so sorry to hear about this. Is this when you’re using the website or app on your android device? I’ll ensure this is logged as feedback, so we can better our services.

If it’s when you’re using the website, we do also have a mobile app available for android devices. This may be easier to use rather than on the website on your android device, as it’s designed for portable devices. I hope this helps! - Cheryl

CSKBrambles · 31-10-20, 13:34

Hi @MDH38
The Tesco Bank mobile app works brilliantly, in my experience it knocks spots off the Tesco Bank website app for speed and efficiency.
If this helps, here's the link to install it on your Android phone.

https://play.google.com/store/apps/d...yqwiq&hl=en_GB

Best Wishes, @CSKBrambles

25H · 31-10-20, 14:29

Hi @MDH38
I'm really sorry to hear you're experiencing difficulties with logging out.
When I use the Tesco Bank website on a laptop which I do mostly and I can't say I've experienced any difficulties.
I see CherylV has logged this as feedback as well as offering advce to you, hope this has helped!!
Have a lovely weekend and stay safe.
Warm wishes, Caz @25H

MDH38 · 07-11-20, 21:52

Last edited by MDH38; 07-11-20 at 22:14.

Difficulty logging out using Android Chrome

Difficulty logging out using Android Chrome