Hello
I sent in a credit card claim in June. Had a email saying 6 weeks I will hear something.
Unable to get through on phone. Please can someone let me know if anything is happening. its now four and half months.
Thanks
Hi @Jen I would suggest sending a private message to Tesco Bank to check your account for updates.
Please click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'. Complete it and send your message securely and privately. Please include your full name, date of birth and postcode
You will receive a reply to your private message.
Hope this helps!!
Kind regards, Chris, @CSKBrambles
Hi @Jen
I'm sorry to hear you're still waiting to hear about your credit card claim.Please send Tesco Bank a 'Private Message' so they can check for any updates for you.
Click on this link Tesco-Bank then scroll down, on left hand side click 'Send Private Message'.
Complete it and send your message securely and privately.
Please include your full name, date of birth and postcode along with any details regarding your claim.
You will receive a reply to your private message as soon as they've checked your claim.
Warm regards, Caz @25H
Hi @Jen
If you click onto this link Tesco-Bank it will take you to a new page.
On the left hand side under the badges is 'Send Private Message'. Click onto this, a new page opens with Tesco Bank already in the recipient.
Complete the title and your message and then at the bottom of the page click 'Submit Message'.
If you've done this then your message would've gone to Tesco Bank securely.
Hope this helps!!
Warm wishes, Caz @25H
Hi @Jen
If you click on the envelope symbol next to your username at the top of home page, this will open up the message records to check if your private message has been sent.
Kind regards, @CSKBrambles
Hi @Jen
I'm really pleased you were able to send your message,
Hopefully your reply gave you some positive information regaring an update to your claim.
Take care & stay safe, Caz @25H
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Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
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