Hi @rickla
I had the same problem myself a short time ago, and called the Clubcard Team to get it resolved.
They were excellent, my missing points were credited, and my card was collecting points immediately.
I got through very quickly, no long delay.
Please contact the Clubcard helpline on 0800 591 688* or 0330 123 1688** Option 2, Monday to Friday: 8am to 8pm and Saturday: 8am to 6pm
Best regards, @CSKBrambles
Hi @rickla
I had a problem with Clubcard points a few weeks ago, I rang 0800 591688 and I found them to be very helpful.
Hope you get it sorted.
Warm wishes, Caz @25H
Tried them - lovely lady, but no help I'm afraid. They could see nothing wrong on my account. Offered to send out a new credit card, but I have already done that without success. So end solution is that I need to scan with my Clubcard, before paying with my TEsco Mastercard - workable but not the best!
Hi @rickla
I'm really pleased that you were able to speak with someone.
Strange there was nothing wrong with your account!!
While the solution to scan with your Clubcard before you pay with your Credit Card is not ideal as you say it is workable.
Take care and stay safe, Caz @25H
Same issue for me. New Clubcard credit card can’t get points on it when using it. Have to scan my old Clubcard to get the points.
spoke to the Clubcard team who said was an issue with the credit card.
spoke to the credit card team they said it was an issue with the Clubcard.
so like the other poster stuck in limbo having to scan old Clubcard (which is link to the credit card account) to make sure I get the point. Getting the bonus points ok as well.
I'm sorry that the Clubcard team could not solve this for you, but i have another idea !
If you have a smartphone, simply download the Tesco Pay + mobile app and this will solve your problem
Simply add your credit card to the Tesco Pay + app for payments, and it automatically collects your Clubcard points !
Here's the link to download, to your phone it works brilliantly, i have been using it since June and strongly recommend.
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ChristinaG
